Responsible Gaming

At ReelsOn, we are dedicated to providing a safe and enjoyable entertainment experience for all our Australian players. We believe that gaming should always be a fun pastime, not a source of financial stress. Our commitment to responsible gaming is central to our operations, and we provide a range of tools and resources to help you stay in control of your play. The framework we have in place is designed to empower you to manage your gaming habits effectively, ensuring the time you spend at the ReelsOn site is positive.

Our Player Protection Policy

Our core philosophy is that online gaming should be approached as a form of leisure and entertainment, managed within a personal budget. We have a firm policy to promote a secure environment, which includes robust identity verification to prevent underage access and a suite of tools that are easily accessible to every player. We encourage everyone to understand the risks associated with gambling and to use our platform features to set clear limits from the outset. You can learn more about our operational standards on the ReelsOn about us page.

Responsible Gaming Tools

We provide a comprehensive set of account tools that allow you to manage your spending and time. These settings can be accessed directly from your player dashboard at any time. Taking control of your limits is a proactive step towards safer gaming.

Here are the tools available to you:

Deposit Limits: Control the maximum amount of money you can deposit into your account over a daily, weekly, or monthly period.
Loss Limits: Set a cap on the maximum amount you can lose during a selected timeframe. This helps protect your bankroll from unexpected downturns.
Wager Caps: Limit the total amount of money you can bet over a specific period, regardless of wins or losses.
Session Timers: Manage the amount of time you spend playing with automated reminders that help you keep track of how long you’ve been logged in.
Cooling-Off Period: If you need a short break from gaming, you can activate a cooling-off period for a duration of 24 hours up to several weeks. During this time, you will not be able to deposit or play.
Self-Exclusion: For players who need a longer-term break, self-exclusion is an important option. This allows you to block access to your account for a significant period, typically six months or more.

Recognising Problem Gambling

It is important to be aware of the signs of problem gambling. If you find yourself chasing losses, spending more than you can afford, or if gambling is negatively affecting your personal life and responsibilities, it may be time to seek support. Recognising these behaviours early is key to preventing further issues.

Support Organisations in Australia

If you or someone you know needs support, several professional organisations across Australia offer free and confidential advice. We strongly recommend contacting one of these services if you have any concerns about your gambling habits:

Gambling Help Online: Provides 24/7 online chat and email support across Australia.
Gamblers Anonymous Australia: Offers peer support through local meetings for individuals seeking to overcome gambling problems.
Lifeline Australia: A national charity providing 24-hour crisis support and suicide prevention services.

Preventing Underage Access

ReelsOn enforces a strict policy against underage gambling. All players must be at least 18 years old to create an account and play. We use identity verification processes, known as KYC (Know Your Customer), before the first withdrawal to confirm the age and identity of every player. Any accounts found to be operated by a minor will be immediately closed.