Terms and Conditions

Welcome to ReelsOn. These terms and conditions outline the rules and regulations for the use of our online gaming services. By registering an account and using our platform, you fully accept and agree to be bound by these provisions, our privacy policy, and any specific rules applicable to promotions or games. It is your responsibility to read and understand these terms before participating in any activities on the platform.

General Terms and Scope

These terms and conditions constitute a legally binding agreement between you, the player, and ReelsOn. They govern all aspects of your interaction with the platform, including account management, financial transactions, and gameplay. If you do not agree with any part of these terms, you must not use our services. All users must be at least 18 years of age or the legal age for gambling in their jurisdiction, whichever is higher.

Account Registration and Management

To access our real money games, you must create a personal account. During registration, you are required to provide accurate information, including your email address and chosen currency. You are solely responsible for maintaining the confidentiality of your login credentials. Before your first withdrawal, identity verification is mandatory. This process typically requires you to submit copies of a valid photo ID and a recent proof of address to comply with KYC (Know Your Customer) regulations. Each player is permitted to hold only one account.

Financial Policies and Payments

All financial transactions are governed by strict security protocols. The minimum deposit to your account is £20. Withdrawals are subject to a minimum limit of £20 and standard maximum limits of £3,000 per week and £15,000 per month. Please note that fees may apply if you request a withdrawal before wagering your deposit at least three times. We aim to process payouts swiftly, though timings can vary based on the chosen method. To explore the full range of games, you can play casino ReelsOn.

Bonus and Promotion Rules

All promotional offers at ReelsOn are subject to specific terms. Unless stated otherwise, bonuses and winnings from free spins are subject to a 40x wagering requirement. While a bonus is active, the maximum permitted bet is £5. Bonuses typically have a validity period of 7 days from activation. It is important to note that not all games contribute equally to wagering requirements; for instance, slots usually contribute 100%, while live casino games may contribute 0%.

Player Conduct and Prohibited Activities

Players are expected to use the services for personal entertainment only. Any form of fraudulent activity, including the use of stolen cards, collusion with other players, or the use of automated software (bots), is strictly forbidden. Engaging in such activities will result in the immediate termination of your account and forfeiture of any balances. We reserve the right to investigate and take appropriate action against any suspected breach of these rules.

Dispute Resolution and Complaints

We are committed to providing a fair and transparent gaming environment. If you have any concerns or complaints, you should first raise the issue with our customer support team via live chat or email. Our team will endeavour to resolve the matter promptly. For detailed information on how to get in touch, please review the information on our ReelsOn contact us page. We maintain records of all communications to ensure disputes are handled fairly.

Amendments to Terms

ReelsOn reserves the right to modify these terms and conditions at any time. While we will make reasonable efforts to notify players of significant changes, it is your responsibility to regularly review this page. Continued use of the platform following any amendments signifies your acceptance of the updated terms.